Terms and Conditions

Online Courses Australia

Online Courses Australia (OCA) is an online education provider based in Australia, offering education to a global audience.

Disclaimer

OCA strives to ensure that all information and content on our website, in our courses, and in course materials are accurate and up-to-date. However, we do not guarantee the accuracy, reliability, or currency of the materials or information we provide.

OCA gives no warranty, makes no representation, and assumes no liability, whether direct or indirect, for the accuracy, completeness, or usefulness of any information, content, courses, or course materials provided by us.

The courses, course materials, and information provided by OCA are not intended to constitute professional advice. OCA accepts no responsibility and makes no representations, whether express or implied, regarding the accuracy or reliability of any course material, course, or information provided by us.

Except as required by law, we do not accept responsibility for the consequences of, or any reliance that any person may place on, any course material, course, or information supplied by OCA.

OCA will not be liable for any loss or damage (including direct, consequential, or economic loss or damage) resulting directly or indirectly from the use of course materials, information, or courses provided by OCA.

Acknowledgment Release and Waiver

By participating in any course offered by OCA, you acknowledge and agree to the terms of the disclaimer set out above. You also acknowledge that any course offered by OCA will not lead to formal accreditation, certification, or qualification and may not be recognised as prior learning for any other accreditation, certification, or qualification.

You waive any right to make any claim against OCA or any of its directors, officeholders, employees, or contractors regarding any information, course, or course materials provided to you or upon which you may have relied.

You agree not to commence any proceedings or take any action to enforce or maintain any claim against OCA or any of its directors, officeholders, employees, and contractors.

You agree to indemnify OCA and each of its directors, officeholders, employees, and contractors against any liability, loss, or costs arising from any breach by you of this agreement.

"Claim" means any claim, action, proceeding, or entitlement, whether past, present, or future, whether known or unknown, which you or any other person has or might have under or arising out of or in any way connected to a contract or other arrangement with us.

"Us/we/our" refers to Online Courses Australia Pty Ltd ACN 155 885 242. Users of this website are directed to the Privacy & Security Notice.

Enrolment Agreement

As an OCA student, you:

Acknowledge and confirm your acceptance of OCA’s “Terms and Conditions.”
Agree to abide by and adhere to OCA’s “Terms and Conditions” at all times.

Understand the responsibilities associated with course fees and payment plan requirements.

Course Materials and Resources

Courses are provided in an online learning environment and may not be downloadable. The content in the online course materials, including copyright and all other intellectual property contained therein, remains the property of OCA. Course materials and assessments are subject to change. Course access is granted for lifelong learning. Course study hours are estimates only.

Course materials are provided online via our award-winning Learning Management System (LMS) 24/7. Course materials include online resources such as interactive and written learning content, videos, quizzes, and assessments. The LMS may occasionally be unavailable during scheduled maintenance.

Assessment and Quizzes

Assessments are included in courses that lead to a pathway qualification and other courses deemed appropriate. Quizzes are included in most courses.

Course Withdrawal and Refunds

Refund Eligibility
You are eligible for a full refund of fees paid under the following conditions:

Course Cancellation: If Online Courses Australia cancels your nominated course before you have logged in to the system, you are entitled to a full refund.
Cooling-Off Period: If you choose to cancel your enrolment within the 7-day cooling-off period, you are entitled to a refund, minus a $50 administrative fee (to cover processing and set up costs we incur).

Additional fees incurred through late or failed payments via our payment plan providers such as, (Debit Success, Student Pay) must still be paid in full. To withdraw from a course, you must submit a formal request via the "Request to Withdraw" form.

Requesting Withdrawal After the Cooling-Off Period
Refunds are not offered beyond the 7-day cooling-off period due to the significant intellectual property and goodwill associated with our courses. If you have further questions, feel free to contact us at 1300 611 404 or via email at [email protected] inserting "OUTSIDE COOLING OFF PERIOD" in the subject line. If you are outside the cooling-off period, you have several flexible options:

Transfer to a different course if your current course is unsuitable.
Transfer your course to another person (such as a friend or family member).
Pause your course for an agreed period.
Personalise your payment plan to meet your financial needs.
Reduce the amount being paid or reschedule your payments to a more convenient schedule.

Course Commencement

Unless otherwise agreed, the course commencement date will be the date of issuance of a username and password for online course access.

Course Changes and Updates

OCA is dedicated to providing students with the most current and relevant information. Therefore, we may periodically update, change, or amend our courses to ensure they remain up-to-date and aligned with industry standards.

Course Transfer

Course transfers are permitted if you wish to withdraw from studies and can find a replacement, subject to OCA’s “Terms and Conditions.” Course transfer applications will be processed in accordance with OCA’s “Terms and Conditions.” Processing times for course transfers may take between 7 to 20 business days.

Sales/Marketing Initiative Terms & Conditions

Discount Eligibility: Offers of 10% up to 55% OFF apply only to upfront or Afterpay payments. Discounts are activated by the customer entering the provided code during checkout.
Code Validity: Using a discount code to enrol in Online Courses Australia (OCA) must be completed before the specified expiration date. OCA reserves the right to invalidate discount codes after this date.
Non-utilisation of Discount Code: If the discount code provided is not used during customer enrolment, OCA may honour the discount as a goodwill gesture.
Professional Lash and Kryolan kits inclusive FOC initiatives strictly only apply to upfront or Afterpay payments- no payment plan course enrolments will be considered
UNLIMITED ACCESS PASS upgrade initiatives apply only to upfront or Afterpay payments above course price $999

Credit Voucher

All credit vouchers/discount coupons have the following conditions of use:

Not eligible for cash redemption
Valid for one year unless otherwise stated from the date of issue Not valid with any other voucher/coupon
One voucher/coupon is valid for use for one course

Fees and Charges

By enrolling in the course, you agree to pay the course fees (plus applicable surcharges) using the payment method you selected under the course enrolment agreement. You are required to pay the total amount of the course fees even if you do not complete your course.

Student fees will include the necessary e-learning resources, such as online interactive resources, online PDFs, or workbooks, depending on the course of study chosen.

Debit Success - Payment Plan (Interest-Free Payment Terms)
OCA offers an interest-free payment plan. By enrolling online or over the phone, you are deemed to have accepted the Debit Success terms and Conditions which can also be found on our website here.

If you enrol via a Debit Success payment plan, you will pay the following fees in addition to the total amount per week for your course access:

$25 per week payment plan: $1.15 per week processing fees + $14.95 dishonour fee (will apply in accordance with the terms and conditions of the contract if a payment is missed)
$15 per week payment plan: $0.90 per week processing fees + $14.95 dishonour fee (will apply in accordance with the terms and conditions of the contract if a payment is missed)

Furthermore:

The maximum allowable account balance will be $5,000 including GST.
If a student misses two consecutive payments, or their account becomes significantly overdue, OCA may suspend access to the learning platform. Resumption of access will be at the discretion of OCA’s payment services team.
Where fees are not paid on time, OCA may refer the outstanding balance to a debt collection agency 7 days after the final notice.
If a payment is dishonoured the student will be charged a dishonour fee of $14.95. The student will be liable for all courses incurred by OCA in collecting debt including but not limited to dishonour fees, commission, fees and other courses charged by any debt collection agency. The student will also be liable to any other associated legal costs and disbursements on a solicitor/client basis including court costs if applicable.
If a student wants to check the outstanding balance contact Debit Success via email [email protected]
If a student wishes to discuss their payments contact the Payment services team by email [email protected]

OCA has the right to assigns its rights and title in the amounts owed under our Payment Plan arrangement. In the event that this occurs, you will be notified via a Notice of Assignment of Payment Plan letter. Note that this does not change any of your obligations students have to repay their payment plan, but rather adjusts who the payments are owed.

Personal Information
To conduct its proper business and as required under the Education Act 2013 and other laws, regulations, and contractual agreements by which it is bound, OCA may use the student information it holds and may disclose personal information to external agencies such as government departments, bodies responsible for course moderation and professional accreditation or membership and debt collection agencies. Such agencies include, but are not limited to:

Department of Education
Immigration Home Affairs Australia (for students who are not AU citizens or do not hold any resident or  working-class visas)
Relevant professional bodies
Course moderation or accreditation bodies

Accelerated Learning Pathways

To be eligible for credit when enrolling into our partner courses, graduates of Pathway Course Bundles must enrol with our partner RTOs within six months of completing the Micro-Credential course. Please speak to Student Support to discuss your course options at [email protected].

From time to time, training packages will be updated to ensure content is current with industry trends and needs. As a result, this may cause changes, amendments, and updates to your pathway course.

Centrepay Student/Customer Consent:

OCA acknowledges they must obtain customer consent via a deduction authority before a Centrepay deduction can start, increase, or restart. For any customer queries, please reference servicesaustralia.gov.au/centrepay.

Student/Customer Consent via phone recording and authorization form To set up Centrepay deductions on behalf of students. Written consent is NOT required if the customer sets

Student Obligations

Students studying with OCA MUST adhere to the following:

Provide correct and up-to-date information and details
Participate responsibly and ethically with all students, mentors, and staff Be respectful at all times
Use the LMS according to study requirements
Contact student support services for assistance as required
Reach out to mentors for assistance when needed
Participate in online study forums if able
Respect administrative processing times where applicable

Students MUST NOT:

Post false or misleading comments on the LMS
Provide false or misleading information to student support, mentors, and staff
Be defamatory to other students, mentors, and staff
Post false or misleading comments on social media, including but not limited to Facebook, Instagram, and TikTok
Use abusive language, either verbally or in writing, towards students, mentors, and staff
Claim credit for another person’s work

Student Conduct

Respectful and professional conduct toward our staff and mentors is essential. We are committed to addressing and resolving any issues you may encounter; however, any form of abuse toward our team members will not be tolerated. In cases of abusive behaviour, we reserve the right to cancel your course enrolment and remove you from the learning platform.

Course Expiry and Access

You can continue “lifetime access” to your course online provided:

The course remains active on our website
The course is owned by OCA
The course is not currently being reviewed or improved
You have logged in and participated in more than 25% of the course within the previous 12 months
You have paid your account in full.

Laptop Offer - Special Terms and Conditions

Receive a complimentary laptop when you enrol in any full-priced course over $1299 at Online Courses Australia.

Eligibility:
- The offer is available to customers who enrol in any full-priced course with a minimum value of $1299 or more.
- This promotion applies only to full-priced courses and is not valid in conjunction with any other discounts, offers, or payment plans.
- This promotion applies only to enrolments within Australia (and Australian addresses)

Terms:
- The laptop will be dispatched within 30 days of the course purchase, provided the payment has been completed in full.
- Shipping is free within Australia. If you're located outside of Australia, additional shipping fees may apply.
- Limit of one laptop per customer, regardless of the number of courses purchased.
- If OCA has already dispatched the laptop, there will be no cancellation or refund, regardless of circumstances.
- This offer is non-transferable, non-refundable, and cannot be redeemed for cash or exchanged for any other product.

Conditions:
- If you cancel or withdraw from the course during the cooling-off period, you will not be eligible for the laptop.
- Online Courses Australia reserves the right to modify, suspend, or cancel this promotion at any time without notice.

By enroling in a course and accepting this offer, you agree to these terms and conditions.