Conflict resolution is a critical managerial skill. This short course explores the factors that drive conflict and ways to intervene effectively and facilitate positive outcomes. By learning to identify conflict in its early stages, you'll respond confidently and effectively manage workplace situations before they escalate.
"I was a bit sceptical about using an online course I had only Googled, but they are fantastic ☺ I have just completed my course and it was amazing! Learnt a lot and whenever I needed help, it was always there for me. Never had any dramas and everyone is very friendly. Give it a go, it’s worth it!" - Felicity
Upon completion of this course you’ll be able to:
Identify and assess conflict situations
Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
Record and use lessons learnt in order to improve service delivery and organisational policy
Enrol now to get instant access to this course and start learning right away.
We don't use dense academic text books. Instead, we design digestible step-by-step modules and high-quality video sessions, backed by 24/7 tutorial support. The lessons are all taught on demand, and assessments are generally short answer or multiple-choice and can be re-taken as many times as needed. They’re perfect for people with busy lives and families who want to better themselves while unlocking better opportunities.
Fully CPD endorsed
We are CPD endorsed. Completing CPD-endorsed learning gives you CPD Points. These points are recognised by employers. You will receive evidence of your CPD points on your Course Completion Acknowledgement and digital badge issued by Credly.
100% online and on-demand
Enrol at any time and study on your own terms. Assessments are designed to improve comprehension rather than test the recall of facts in a timed setting.
Dedicated round-the-clock support
We're here to help, whenever and wherever you need it. Access expert support from a tutor by email or phone (Mon-Fri) or reach us on live chat, 7 days a week.
Real world, industry-led learning
Our courses are designed in collaboration with institutions, employers and industry experts to equip you with practical, real-world skills that will advance your career and broaden your mind.
Flexible payment options
Choose how and when you pay for your course. Pay upfront with your credit card or Apple Pay, set up a flexible payment plan or use Afterpay or Latitude Pay to buy now, pay later.
We are CPD endorsed. Completing CPD endorsed learning gives you CPD Points. These points are recognised by employers. You will receive evidence of your CPD points on your Course Completion Acknowledgement and digital badge issued by Credly.
CPD stands for Continuing Professional Development (CPD) and is the term used to describe the learning activities professionals engage in to develop and enhance their skills and knowledge. Completing CPD endorsed learning gives you CPD Points. These points can then be used in your portfolio/resume or future career as a professional. Online Courses Australia is endorsed with the CPD Service.
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1.5
CPD POINTS
Digital Badge (Credential)
Along with your OCA Course Completion Acknowledgement, you'll also receive a Digital Badge (from Credly).
What will a Credly digital badge issued by Online Courses Australia do for you?
A quality credential clearly explains what you can do, what you did to earn this and who says you
earned it. It is more than a piece of paper.
The digital version of a credential is easy to share online.
The digital version of a credential is secure.
This is a trusted method for real-time verification; it is not self-reported.
You'll see direct connections between skills and jobs.
Unlock your potential and enhance your professional opportunities with these features:
Share your digital badge via LinkedIn and other social platforms
Share your digital badge to a mobile wallet for on-the-job credential verification
Customise your Micro-Credential(s)
Accept, view and share your digital badge in your local language
Access labor market insights for your desired industry
$15 per week for 53 weeks
Flexible first payment date
(within 7 days)
Total Cost $795
We want you to love what you’re learning!
If your course isn't the right fit, we offer a 7-day cooling-off period so you can either switch to another course or get your money back. No pressure, no hassle — just real flexibility. It's why thousands of students choose OCA for their learning journey.
Buy Now Pay Later
Interest Free
Lifetime Access
Unlimited Support
Fortnightly Payment
$149.75
Use Afterpay at Checkout.
Eligibility Applies.
Make 4 interest free payments of $149.75 AUD fortnightly.
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